Shipping

At the time we only ship in the United States. If you live outside of the U.S, you may want to consider using a parcel forwarding service to have your Pepper products shipped to anywhere in the world. 

We are glad to offer FREE SHIPPING on orders over $75!

For orders below 75$, shipping charges for your order will be calculated and displayed at checkout.

Please kindly note that free shipping on orders $75 or more does not include e-gift cards. For example, if you purchase one 30$ sweatshirt and a $50 gift card, shipping fee will be charged.

Depending on several factors like destination product type, size and quantity of your item(s), production turnaround may differ. Almost all orders are shipped within 2-7 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Some items within your order may ship separately depending on the product types in your order. You will never be charged more for shipping and handling than what appears at checkout.

US typical shipping times are between 2-5 business days after tracking has been updated. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

Updating Your Order

If your order has been paid and you need to change or cancel it, you must contact ASAP. Once the fulfillment process has started, it can no longer be changed or cancelled.

Because we do our best to fulfill every order as soon as possible, be as careful as possible to provide the correct information when placing your order.

If you made a mistake with your shipping details email us at support@exglute.com with your details including your order number and address to be delivered to.

The more information you give our team, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line.

Because we do our best to fulfill every order as soon as possible, be as careful as possible to provide the correct information when placing your order.

Order Issues

In some cases, the package may mark as “Delivered” a few days in advance when it’s still “Out For Delivery”.

If you haven’t received your package after it has been marked delivered, follow these steps:

1. Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address

2. Check your mailbox or anywhere else you receive mail.

3. The postal carrier may have left the package somewhere discreet to prevent it from being stolen.

4. Check with your neighbor or roommate. They might have accepted the package for you.

5. Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.

6. Give it a little more time. Some carriers will scan items as delivered prior to arrival. We suggest waiting 2 business days to account for this. Thanks for your patience!

If it has already been past 2 business days and your package is still missing, please contact the carrier with your tracking number to start a claim and reach out to us at  exglute@support.com with your order number to let us know. 

There are a few reasons an order can be sent back to us but most often it is due to an undeliverable address (shipping address does not exist, is misspelled or missing information). Other reasons why include the package being unclaimed at the postal office or being refused/returned by the end customer.

If your shipment is “returned to sender”, you’ll receive an email notifying you once the package arrives back to us so we will ask for an updated shipping address if you wish to have your order reshipped.

Once your items are shipped, we cannot be liable if they are lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please contact the carrier for more information

Assuming the e-mail you entered while submitting the order is correct, check your spam or junk folder. If the problem persists, please supply an alternate email address using a different email provider.